Essential Questions to Ask Before Hiring a Roofing Contractor

Selecting a roofing contractor is a pivotal decision that significantly affects the longevity, performance, and aesthetics of your roof. With the roofing industry becoming increasingly competitive, it’s crucial to sift through the options to find a contractor who not only provides quality workmanship but also values integrity and customer satisfaction. This guide outlines critical questions to ask roofing contractors, ensuring you partner with a professional who genuinely has your best interests at heart.

1. Company Background and Experience

How long have you been in business?

Understanding a contractor’s history gives insight into their industry experience and reliability. Longevity in the roofing business often indicates a track record of quality service and customer satisfaction.

What are your credentials?

Credentials and certifications from reputable roofing material manufacturers, such as Owens Corning or CertainTeed, demonstrate a contractor’s commitment to quality and expertise. Awards and recognitions further validate their standing in the industry.

2. Previous Work and References

Can you provide examples of your work in my area?

A reputable contractor should readily offer addresses or a portfolio of completed projects. This allows you to assess their work quality and possibly speak with past clients.

3. Insurance and Worker Safety

Do you carry General Liability and Worker’s Compensation insurance?

Confirming insurance coverage is non-negotiable. It protects you from liability in case of accidents and ensures the contractor values worker safety and quality craftsmanship.

4. Consultation and Estimate Process

How do you conduct roof evaluations?

A professional contractor will perform a thorough on-site inspection to assess your roof’s condition. They should provide a detailed consultation, discussing potential options and providing a written estimate.

5. Installation Day Protocols

What are your procedures on the installation day?

Understanding the logistics of the installation process, including the presence of a job site supervisor, material delivery, and cleanup procedures, is crucial. It reflects the contractor’s organizational skills and respect for your property.

6. Reputation and Customer Feedback

What is your BBB rating and customer review profile?

A strong Better Business Bureau rating and positive customer reviews across various platforms indicate a contractor’s reliability and quality of service. Be wary of contractors with consistently poor reviews or unresolved complaints.

7. Sales Approach

Are you focused on selling, or are you genuinely advising me?

The best contractors prioritize understanding your needs and offering solutions that fit your budget and requirements, rather than pushing for a sale.

8. Value Proposition

Do you offer the best value, not just the lowest price?

While price is a significant factor, the focus should be on the value—quality of materials, workmanship, warranty, and service. Sometimes, a lower price can mean compromises in these areas.

Partnering with Roof Xpress

When choosing a roofing contractor, it’s essential to partner with a team that exemplifies professionalism, expertise, and customer-centric values. Roof Xpress, located in Greensboro NC, meets these criteria, offering comprehensive roofing solutions backed by years of experience, industry certifications, and a commitment to excellence. With Roof Xpress, you’re not just getting a roofing contractor; you’re gaining a partner dedicated to ensuring your roof meets the highest standards of quality and durability.


Hiring the right roofing contractor is a decision that goes beyond comparing quotes. It requires due diligence, asking the right questions, and choosing a partner who understands your needs and offers the best solutions. By following this guide and considering Roof Xpress for your roofing project, you can ensure your roof is in capable hands, providing peace of mind and lasting protection for your home.